Client Context
A leading global IT recruitment and staffing firm had manual, high-volume candidate screening and data entry that slowed source-to-hire cycles.
Business Challenge
- SLA consistency was difficult during peak hiring seasons with limited HR staff.
- Fragmented documentation and coordination delayed candidate start dates.
- A structured framework was needed to transition HR teams from manual to automated workflows.
Helius Approach
Helius conducted HR-specific RPA workshops to map the candidate journey.
Bots were developed across the full lifecycle, from initial candidate screening to final onboarding.
A formal Change Management strategy was implemented.
24x7 managed services were provided to maintain bot health across time zones.
Business Outcome
- The source-to-hire cycle improved by 65%.
- Recruitment SLAs improved, allowing higher throughput without increasing headcount.
- A 24x7 production support model was established.
- An OCM framework supported internal user adoption.
Capabilities and Technologies
- Skill Sets: Source-to-Hire Optimization, Organizational Change Management (OCM), High-Volume Candidate Screening, 24x7 Production Support, SLA Management & Reporting
- Technologies: Automation Anywhere (A360), Recruitment CRMs, Microsoft SharePoint & Teams, SAP SuccessFactors / Workday
