Client Context
A leading, prestigious sports club based in Singapore had multiple business units that identified 11+ processes without a clear feasibility or ROI framework.
Business Challenge
- The client lacked internal expertise to develop and maintain bots.
- Manual handling of member services and sports club operations existed across various departments.
- A transition plan was needed so the internal IT team could eventually take over bot maintenance.
Helius Approach
Helius conducted a deep-dive feasibility study on 11 processes to ensure high-impact delivery.
10 bots were deployed in 6 months using a cost-effective Offshore-Onshore delivery model.
Structured, hands-on RPA development training was provided to internal business users.
A Shadow Support phase was established to enable the client’s IT team to manage the production environment.
Business Outcome
- 7 FTE savings were realised within the first year of implementation.
- 10 out of 11 qualified processes were successfully automated and deployed.
- The internal IT team was enabled to provide long-term production support.
Capabilities and Technologies
- Skill Sets: RPA Feasibility & ROI Analysis, Citizen Developer Training, Agile Bot Development, IT Team Enablement, Production Support (L1/L2)
- Technologies: Automation Anywhere (A360), Sports Management Systems, Microsoft Office Suite, Internal ERP Integrations
